The Magic of Cornwall Online Shop - Frequently Asked Questions
I N F O R M A T I O N provided elsewhere on this site should answer all your questions. However, on this page I have gathered together answers to the most frequently asked questions and organised them into the relevant sections. Sometimes the brief answers given on this page will lead you to other pages on the site where you will find more detailed information.
Shopping
Q. Which images can I buy as prints ?
A. All images in the Photo Gallery are available as prints. Visit The Shop for details of pricing, ordering and available formats. Please note: Not all images are available in all sizes
Q. What are the print sizes ?
A. Prints come in a range of sizes. Please visit The Shop for full details of all print specifications.
Q. How much do your prints cost ?
A. Please visit The Shop for full details or Click Here
Q. How quickly will I get my print order ?
A. I normally prepare your order and despatch within 5 to 10 working days of receipt - much depends upon world time zones and when we collect your order from the site. If I am unable to prepare your order within this timescale, or if there is any reason for a delay, I wil notify you immediately. If you need a print very quickly, then I recommend that you E-mail your requirements to me.
Q. What happens if the print I order is not in stock ?
A. All items offered by The Magic of Cornwall are ALWAYS available. Products which are no longer available are removed from the site immediately and not offered for sale.
Q. How do I pay for a print ?
A. Online transactions are carried out using the PayPal system. Don't worry if you haven't got a PayPal account as you can use your usual credit card to make a payment. Your transaction will be processed by the PayPal secure server. If you have a PayPal account, you can use that instead. For further details about PayPal go to www.paypal.co.uk/uk (for UK customers) or www.paypal.com (for customers in other countries). I only accept payment in UK Pounds Sterling. All customers outside the UK may pay by credit card or PayPal on-line. Goods ordered by credit card are charged to your account in UK Pounds Sterling. If you are an overseas customer, your credit card company will convert this amount to your local currency using the appropriate exchange rate when it prepares your monthly statement. UK based customers may, if they prefer, send us an order through the post. Payment can then be made by sending a cheque. Please use this printable order form (pdf document). If you wish to order and pay in this way, you must make sure that you complete the order form fully . Failure to do so may cause a delay in the preparation of your order.
Q. I live outside the UK. What is the rate of exchange for my currency into UK Pounds ?
A. You can get a 'real-time' currency conversion by clicking visiting the XE.com Currency Converter
Q. I live in the US, Can you ship a print to me ?
A. I can deliver to numerous destinations around the world, however you will need to contact us before placing an order in order for us to provide a shipping quotation.
Q. How do you ship to me, how long does it take, what does it cost ?
A. Postage and Packing for UK clients is FREE. Within the UK we will generally use First Class Post. Overseas customers will need to contact me before placing an order in order for me to provide a shipping quotation. I ship to customers overseas by Air Mail Small Packet. Deliveries to UK and Europe take around 5-10 working days, to North America 10-15 working days, and elsewhere worldwide 14-21 working days.
Q. Is your system secure if I pay by credit card ?
A. Yes. I take internet security very seriously indeed. I value your custom and want you to feel confident about shopping with me. The PayPal system uses a secure server so that your personal information and credit card details are encrypted before being passed to your credit card company or bank for clearance.
Q. Do you offer any guarantee ?
A. The Magic of Cornwall guarantees 100% satisfaction. All of our products come with a 30 day no-quibble guarantee. If you are not satisfied with our products, or if they arrive in a damaged or unmerchantable condition, then we will replace them. Alternatively we will provide a full credit (including postal charges in the case of faulty goods) to your credit card upon safe receipt of the returned goods. Any damages and shortages must be advised within 30 days of receipt of your order.
Q. What do I do if my print is damaged on arrival ?
A. Call or e-mail us straight away, tell us what the problem is and we will arrange for an immediate replacement. We do our best to ensure that you will receive your print in perfect condition - but accidents do happen.
Q. What is your Privacy Policy ?
A. Click Here for our PRIVACY POLICY
Q. What if something goes wrong ?
A. We take pride in our standards of customer service and care to ensure that nothing does go wrong. If, for whatever reason you do have a problem or complaint about our products, services or method of carrying out our business then we want you to tell us about it without delay. Please do not hesitate to write, telephone or e-mail us at our contact address. We endeavour to attend to any complaint immediately and reply within 48 hours.
Our Prints
Q. Can you print to a larger size ?
A. We prefer not to print to sizes larger than those on sale. This is simply because quality and detail is lost as the image is enlarged. We believe that the prints that we produce are the optimum size for the digital file used.
Q. How are the prints made ?
A. Our prints are produced from very high quality digital files, processed by a Professional Lab and printed on to Photographic Paper. This produces prints with excellent detail and with a predicted 100 years of light-fastness and the best in photo-reproduction quality. Our images are printed on archival papers, in either Glossy or Matt (Satin) finishes with a weight in excess of of 230 gsm.
Q. How big is the range of prints ?
A. Practically every image in the Photo Gallery is available as a print, and there are close to 3000 available. If the image is available as a print there will be a 'Buy This Image as a Print or Card' link. Clickng on this link will take you to the 'Add to Basket' Page for that image where you will find the sizes and formats available for that image. Please call back often to view our range, new images will be added constantly.
Using an Image
Q. Can I copy a library image for personal use at home or for a project at work?
A. You may save or print images for private use and enjoyment at home. However, they must NOT under any circumstances be reproduced, published, altered or used for commercial purposes without our written permission. No matter how well intentioned, breach of copyright is theft, and we will initiate proceedings against any offender
Q. Can I use an image for commercial purposes and what will it cost?
A. Yes it is possible for you to purchase images for use in a commercial project. The price will vary depending on use, license required and circulation. Please contact us for our permission to use an image in a project. Remember - please ask for our permission BEFORE you attempt to use an image and not after you have used it. We have plans to produce a Cornwall stock image library in the future, making the purchase of images much easier, however in the meantime prospective clients should contact us with their requirements so that we may produce a quotation for you.
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